Privacy Policy

Last updated: July 10, 2026

Nebo Rides LLC (“Nebo Rides,” “we,” “us,” or “our”) operates the website neborides.com and provides chauffeured ground transportation in 500+ cities worldwide. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices you have — including how we handle your mobile phone number and text-messaging (SMS) consent. Nebo Rides is a BBB A+ Accredited Business and a member of the National Limousine Association (NLA).

Information We Collect

Information You Provide Directly

We collect information you provide when you request a quote, make a reservation, or contact us, including:

Name, email address, and phone number (including your mobile number) when you request a quote or make a reservation
Text-messaging opt-in consent when you check the SMS consent box on our booking or quote forms
Pickup and drop-off addresses, flight details, and passenger counts for trip planning
Payment information, processed securely through our third-party payment processor
Corporate account details for business clients
Communications you send to us via contact forms, email, phone, or text message

Information Collected Automatically

When you visit our website, we automatically collect:

IP address, browser type, and device information
Pages visited, time spent on the site, and referring URLs
Cookies and similar tracking technologies used for website functionality and analytics

How We Use Your Information

We use the information we collect to:

Process reservations and provide chauffeured transportation services
Send booking confirmations, chauffeur status updates, receipts, and service communications by email, phone, or — where you have opted in — text message
Respond to quote requests and provide customer service
Improve our website, services, and customer experience
Send marketing communications with your consent, which you may withdraw at any time
Comply with legal obligations and protect our rights

SMS / Text Messaging & Mobile Information

When you provide your mobile phone number and opt in to text messaging — for example, by checking the SMS consent box on our reservation or quote forms — you agree to receive text messages from Nebo Rides related to your reservations, such as booking confirmations, quote follow-ups, chauffeur arrival updates, schedule changes, and customer-service replies. Message frequency varies based on your bookings. Message and data rates may apply.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of text messages at any time by replying STOP to any message from Nebo Rides. Reply HELP for assistance, or contact us using the details in the Contact Us section below. Opting out of text messages does not affect email or phone communications needed to deliver a service you have already booked.

We do not sell your personal information. We may share information with:

Affiliate chauffeur partners, solely to fulfill your transportation reservation
Payment processors, to complete your transactions securely
Subcontractors and service providers who support our operations, such as customer service, dispatch, and reservation systems
Analytics providers, to help us improve our website and services
Law enforcement or government authorities when required by law

Text messaging originator opt-in data and consent are excluded from all sharing described above. Your SMS opt-in and consent information will not be shared with, or sold to, any third party for any purpose.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS) and secure data storage. Nebo Rides maintains full commercial liability insurance coverage for all services.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications, including text messages (reply STOP) and marketing emails (use the unsubscribe link)
Request a copy of the data we hold about you
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the details in the Contact Us section.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. Nebo Rides does not sell personal information.

Cookies

Our website uses cookies to enhance your browsing experience. Essential cookies are required for website functionality; analytics cookies help us understand how visitors use our site. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, our data practices, or text-messaging preferences, contact us:

Phone: +1 (888) 747-3887
Email: info@neborides.com
Website: neborides.com/contact

Nebo Rides is a BBB A+ Accredited Business and a member of the National Limousine Association (NLA), with 24/7 dispatch and full commercial liability insurance on every ride. See also our Terms of Service.